We've all felt the frustration of poor communication.
However, it's important to note that not all communication issues are what they seem.
Sometimes, they stem from misunderstandings about how communication should work.
Our need for belonging and respect runs deep. This often translates into a desire to know everything that others know. However, it's impossible for us to be aware of every piece of information. There's no realtime fibre between us. Accepting this reality is the first step towards improving your communication skills.
If you think information is deliberately being kept from you, it can fuel feelings of exclusion or mistrust. This misconception often results from a constant feeling of "not knowing," which makes any lack of information seem more personal than it is. However, sometimes there's simply nothing new to share. Other times, the timing may be off.
Some people think communication is a one-way street where they are only the receiver of information. This view lacks a critical component: you also have a role as an initiator. Effective communication is a two-way process; don't just wait for information to come to you. Be proactive and seek it out.
These misconceptions can hamper effective communication, both at an individual and organizational level. Recognizing and addressing them is the first step toward becoming a better communicator.
All posts in the series
026. Communication misconceptions
027. Bad communication is a leadership opportunity
028. The four pillars of effective organisational communication